FAQ

What should I bring when I leave my dog?

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Feel free to leave your pup with anything you feel will make his stay with us more comfortable! Bringing his favourite toy, blanket, and snacks is highly encouraged and we love making our guest’s space feel like a second home! (No need to bring bed, or food's bowls) We also request you bring your dog’s own food for him to eat while they are here, as well as any medications or supplements he needs to take while in our care. Dogs' passports will remain with us during the duration of the stay. If your dog is on a specific diet we encourage you to bring his food already portioned.

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Can you administer medications?

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We are more than happy to administer any oral or topical medications or supplements during his stay, free of charge (we do not administer injectable medications). For your pet’s safety, we require the medication be in its original container with a current prescription.

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What are your requirements for dog grooming, boarding, Daycare & Squad Fun Day?

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In order to maintain the safety of our facility, we require all pups to be:

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• Friendly with our staff and other dogs

• Free of ticks and fleas or any other parasite

• In overall good health

• At least 16 weeks old

• Written proof of current on distemper, hepatitis, parvovirus, leptospirosis and kennel cough vaccines

• Written proof of dewormer treatment at least one week before the check in date and no older than 6 month.

• Has satisfactorily approved our Trial Day * (not needed for grooming service)

 

Do I need to make a reservation?

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If you are interested in any of our services, we do require you to make a reservation. For boarding, it would be best to make a reservation as soon as possible (starting with our Trial Day)  to ensure your pup has a spot with us. For daycare, you request a reservation at any time, but to ensure a spot, we recommend that you do so a few days in advance. The best way to ensure that your pup will have a spot is to purchase a daycare package. It also required all forms, terms & conditions and contracts to be agreed and signed before the starting of any service.

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When can I drop off and pick up my dog?

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For boarding and daycare Drop off /Pick up between 09:00-11:00 and 17:00-19:00 (our doors closes at 19:00h). For Squad Fun Day hours will be announced in advance depending on the program.

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Will I get a refund if I need to cancel my reservation?

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For Dog Boarding we require a 7 days cancelation policy, meaning if you do not cancel your reservation 7 days before the starting date 50% of the total amount of the booking will be retained by Anny Fischer and Pet Squad BXL as compensation. For the rest of the services (Pet daycare and grooming) we require a 72-hour cancelation policy, or 20% of the total amount of the booking will be retained by  Anny Fischer and Pet Squad BXL as compensation.

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If the dog does not show up on the agreed dates and times, the stay will be canceled and the 50% of the total amount of the booking will be retained by Anny Fischer and Pet Squad BXL as compensation. During vacation/ Holidays period 100% of the amount of the booking will be retained by Anny Fischer and Pet Squad BXL as compensation.

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Can I check in on my Pet?

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Of course! We will send pictures and videos. You may also call, email or text us during the stay. We’ll respond as promptly as possible during operation hours.

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Any other questions? Please get in contact.

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